↗ Patient Portal Book Now
Register
Home Find a Doctor All Services & Facilities Book a Diagnostic Test My Diagnostic Results HMO & Insurance Patient & Visitor Guide Patient Portal (CHi) ↗ AI Health Assistant Our Story Careers
Interactive Patient Guide

Radiology Patient Guide

Everything you need to know — from preparation to results. Covers Cebu City, Mandaue, and Medical Mall campuses.

Quick Access
Find a Doctor
Start Here

Your Radiology Visit in 5 Steps

Follow these steps for a smooth visit — from getting a prescription to receiving your official results.

1
Get a Prescription
A written order from your attending or referring physician is required for all radiology procedures. No walk-in without a prescription.
2
Check Appointment Needs
X-Ray, CT, General Ultrasound, TVS, Mammography, and BMD/DXA are walk-in. MRI, Breast Ultrasound, and IR require scheduling. See the Scheduling tab.
3
Prepare Correctly
Some procedures need fasting, a full bladder, or a Creatinine result. Check the Preparation tab for your specific procedure type.
4
Come to the Right Location
Services are split across buildings at Cebu (4 bldgs) and Mandaue (1 dept). Medical Mall has X-Ray, Mammography, Ultrasound, TVS, and Dental CBCT.
5
Get Your Results
Claim in person (receipt + ledger + ID) or view online via the CHi Patient Portal app — available on Android and iPhone, anytime.
Important — Pregnancy Warning All female patients who are or might be pregnant must inform Radiology staff before any procedure that uses ionizing radiation (X-Ray, BMD/DXA, Mammography, CT, Fluoroscopy, or Nuclear Medicine). If you are pregnant or suspect pregnancy, consult your physician first — safer non-ionizing alternatives may be available.
Written Prescription Required for ALL Procedures A valid written order from your attending or referring physician must be presented to ensure the correct test is performed and that proper preparation and safety precautions are followed. A procedure will only be performed with an official, valid written prescription.
Jump to Campus
Book Diagnostic Test
Before You Leave Home

What to Bring

Written Prescription From your attending or referring physician. Required without exception.
Valid ID Any government-issued ID. For minors: parent/guardian ID + patient's school ID.
Previous Results Any prior lab work, X-Rays, CT, MRI, Ultrasound, or relevant medical records.
Comfortable Clothing Loose, comfortable clothes. You may be asked to change into a gown.
HMO LOA (if applicable) Letter of Authorization from your HMO, secured at least 2 working days before your procedure.
Creatinine Result (for contrast procedures) Must be within 30 days of your procedure date. Required for contrast CT and contrast MRI.
Procedures & Fees

Services & Pricing

Prices shown are standard rates. For any clarifications, contact the unit directly as rates are subject to change. In case of discrepancy, the Billing Section's updated information shall take precedence.

All X-Ray CT Scan MRI Ultrasound Mammography TVS / OB Special

General Radiology (X-Ray)

ProcedurePrice (₱)Walk-in?Prep Required?
Standard single-view chest X-ray. No preparation needed. Walk in with prescription.
Two-view chest X-ray (posteroanterior and lateral). No preparation needed.
Anteroposterior view using the Bucky grid for better image quality. No preparation.
Two-position abdominal X-ray. No preparation needed.
Three-view cervical spine series. No preparation needed.
Lower back X-ray series. No preparation needed.
Combined thoracic and lumbar spine X-ray. No preparation.
Pelvic X-ray. No preparation needed.
Hip joint X-ray. No preparation needed.
Knee joint X-ray. No preparation needed.
Foot X-ray. No preparation needed.
Hand X-ray. No preparation needed.
Wrist X-ray. No preparation needed.
Elbow X-ray. No preparation needed.
Shoulder X-ray. No preparation needed.
Leg X-ray. No preparation needed.
Portable X-ray brought to patient's bedside. For inpatients or those unable to travel to the unit.

CT Scan

ProcedurePrice (₱)Walk-in?Prep Required?
Non-contrast CT of the brain. No fasting required. Walk-in.
IV contrast CT brain. Requires Creatinine result within 30 days and 4 hours fasting. Safety screening required before contrast administration.
Non-contrast CT of the chest. No fasting required.
IV contrast CT chest. Requires Creatinine within 30 days and 4 hours fasting.
IV contrast CT of upper abdomen. Requires Creatinine within 30 days. 6-hour fasting (water and medications OK).
Non-contrast whole abdomen CT. 6 hours fasting; water and medications allowed.
IV contrast whole abdomen CT. Requires Creatinine within 30 days. 6-hour fasting.
Non-contrast CT of chest and abdomen together. 6-hour fasting.
IV contrast CT of chest and abdomen. Requires Creatinine within 30 days. 6-hour fasting.
Non-contrast CT neck. No fasting required.
IV contrast CT neck. Requires Creatinine within 30 days and 4 hours fasting.
CT of paranasal sinuses. No preparation needed.
CT of facial bones. No preparation needed.
CT of temporal region. No preparation needed.
CT Angiography of the aorta. Requires Creatinine within 30 days and 4 hours fasting.
CT Angiography of the coronary arteries. Requires Creatinine within 30 days and 4 hours fasting.
CT Angiography of pulmonary vessels (for PE evaluation). Requires Creatinine within 30 days and 4 hours fasting.
Non-contrast cardiac CT for coronary artery calcium scoring. No fasting or contrast required.
CT Stonogram for kidney stones. No fasting. Full bladder — drink water gradually before procedure. Do not urinate before the scan.

MRI (All MRI requires scheduling)

ProcedurePrice (₱)Walk-in?Prep Required?
Plain (non-contrast) MRI Brain. No ionizing radiation. Requires scheduling — call local 76105 (Cebu) or 8283/8299 (Mandaue). Remove all metal before entering.
Gadolinium contrast MRI Brain. Requires Creatinine within 30 days and 4 hours fasting. Scheduling required.
Magnetic Resonance Angiography of brain vessels (plain). No contrast. Scheduling required.
Contrast-enhanced MRA Brain. Requires Creatinine within 30 days and 4 hours fasting.
Plain MRI cervical spine. No contrast. Scheduling required. Remove all metal.
Gadolinium contrast MRI cervical spine. Creatinine within 30 days and 4 hours fasting.
Plain MRI lumbar spine. Scheduling required. Remove all metal.
Plain MRI lumbosacral. Scheduling required. Remove all metal.
Plain MRI thoracic spine. Scheduling required.
Contrast MRI thoracic spine. Creatinine within 30 days and 4 hours fasting.
Plain MRI spanning thoracic and lumbar spine. Scheduling required.
Screening MRI of the spine. Scheduling required.
Plain MRI pelvis. 4-hour fast. Bowel movement before. Avoid dairy, beans, carbonated drinks, alcohol, and wheat 1 day prior.
Contrast MRI pelvis. Creatinine within 30 days. 4-hour fast. Bowel prep as above.
Contrast MRI upper abdomen. Creatinine within 30 days and 6-hour fasting.
Magnetic Resonance Cholangiopancreatography — imaging of bile ducts and pancreas. Fasting required — consult MRI unit for specific instructions.
Plain MRI of the knee joint. No preparation needed. Scheduling required.
Plain MRI of the shoulder joint. No preparation needed. Scheduling required.

General Ultrasound

ProcedurePrice (₱)Walk-in?Prep Required?
6 to 8 hours fasting required. Includes liver, gallbladder, pancreas, spleen, kidneys, aorta. No ionizing radiation.
6 to 8 hours fasting. Covers upper abdominal organs (liver, gallbladder, spleen, pancreas).
Full bladder required. Drink water 1 hour before and do not urinate.
Full bladder required. Fasting also recommended for optimal kidney images.
Full bladder required for prostate evaluation.
6 to 8 hours fasting for optimal liver imaging.
Liver, bile ducts, and gallbladder. 6 to 8 hours fasting required for gallbladder visualization.
Thyroid gland ultrasound. No preparation needed.
Neck soft tissue ultrasound. No preparation needed.
Transabdominal prostate ultrasound. Full bladder required.
Scrotal ultrasound. No preparation needed.
One side of the chest cavity. No preparation needed.
Single organ ultrasound (e.g., appendix). Preparation varies by organ — check with Radiology staff.
Liver stiffness measurement (elastography). Fasting required.
Ultrasound-guided biopsy. Requires scheduling. Preparation depends on biopsy site — consult Radiology for specific instructions.
Ultrasound-guided drainage procedure. Requires scheduling through Interventional Radiology — call local 76149 (Cebu) or 8299/8283 (Mandaue).
Machine use charge for ultrasound procedures. Applies to certain interventional or special ultrasound uses.

Mammography & Breast

ProcedurePrice (₱)Walk-in?Prep Required?
3D mammography of both breasts. Do not wear deodorant, powder, or lotion on the day of the exam. These substances can appear as abnormalities on the image.
3D mammography of one breast. Same preparation as bilateral.
Targeted breast ultrasound. Requires scheduling — call local 76121 (Cebu) or 8283/8299 (Mandaue). No radiation.
Image-guided breast biopsy. Requires scheduling through Interventional Radiology. Specific preparation instructions provided at scheduling.

TVS / OB Ultrasound

ProcedurePrice (₱)Walk-in?Prep Required?
Internal pelvic ultrasound. For non-pregnant pelvic assessment, a full bladder may be required. For transrectal approach, no specific preparation. No radiation.
Obstetric pelvic ultrasound. Full bladder required in the first trimester. Safe for mother and baby — no ionizing radiation.
Transrectal ultrasound for prostate or pelvic assessment. No preparation needed.
Fetal well-being assessment. No preparation needed. No radiation.
Detailed fetal anatomy scan (typically at 18–22 weeks). Full bladder helpful for optimal imaging.
Blood flow assessment using Doppler. No preparation needed.
Cervical length measurement (preterm risk assessment). No preparation needed.
Elastography add-on to ultrasound exam. No additional preparation needed.
IOTA ADNEX model for ovarian mass characterization. Add-on to TVS examination.

Special Procedures (Require Scheduling)

All special and interventional procedures require scheduling. Contact the respective unit in advance. Fluoroscopy special procedures use barium or iodinated contrast.
ProcedureWalk-in?Contact
Barium Swallow / EsophagogramBy ApptLocal 75219 (Cebu GR)
Barium EnemaBy ApptLocal 75219 (Cebu GR)
Upper GI SeriesBy ApptLocal 75219 (Cebu GR)
Small Bowel SeriesBy ApptLocal 75219 (Cebu GR)
Hysterosalpingogram (HSG)By ApptLocal 75219 (Cebu GR)
Intravenous Pyelography (IVP)By ApptLocal 75219 (Cebu GR)
Cystogram / Voiding CystogramBy ApptLocal 75219 (Cebu GR)
MyelogramBy ApptLocal 75219 (Cebu GR)
Retrograde UrethrogramBy ApptLocal 75219 (Cebu GR)
Hystero-Salpingo Sonography (HISSG)By ApptLocal 76121 (Cebu TVS)
Saline Infusion Sonohysterography (SISH)By ApptLocal 76121 (Cebu TVS)
Image-Guided Biopsy (IR)By ApptLocal 76149 (Cebu IR)
Drainage / Catheter Placement (IR)By ApptLocal 76149 (Cebu IR)
Cranial UltrasoundBy ApptInquire at UTZ unit
UTZ-Guided BiopsyBy ApptLocal 76149 (Cebu IR)
Mammography-Guided LocalizationBy ApptLocal 76121 (Cebu Mammo)
Breast FNA / Core Needle BiopsyBy ApptLocal 76149 (Cebu IR)
Dental CBCT (Medical Mall only)YesLocal 30219 (Medical Mall)
Before Your Procedure

Patient Preparation

Proper preparation ensures safe, high-quality images and protects you during the procedure. Tap any procedure type to expand its specific instructions.

Pregnancy Disclosure — All Female Patients All female patients who are pregnant, may be unknowingly pregnant, suspecting pregnancy, or breastfeeding must inform Radiology staff BEFORE the procedure — especially for any procedure using ionizing radiation (X-Ray, CT, Mammography, BMD/DXA, Fluoroscopy). When in doubt, always consult your referring physician first.
X-Ray — Routine
Chest, spine, extremities, abdomen
No preparation needed for routine X-Ray procedures.
  • Present written prescription from your physician
  • Wear comfortable, easy-to-remove clothing
  • Remove jewelry, watches, and metal accessories from the area to be imaged
  • Inform staff if you are pregnant or possibly pregnant
Fluoroscopy Special Procedures
Barium studies, IVP, HSG, contrast studies
TypePreparation
Routine proceduresNo food restrictions
Barium / Contrast studiesSpecific prep based on history. Consult your physician and the Radiology unit when scheduling.
  • All fluoroscopy special procedures require scheduling (By Appointment)
  • Bring your written prescription and any prior relevant results
  • Inform staff if pregnant or breastfeeding — these procedures use ionizing radiation
  • For barium procedures, white-colored stools for 1–2 days afterward are normal
CT Scan
Plain and contrast-enhanced
Procedure TypePreparation
Plain (Non-Abdominal)No food restrictions.
Plain (Abdominal)6 hours fasting. Water and medications are OK.
Contrast (Non-Abdomen)4 hours fasting. Creatinine result required (within 30 days).
Contrast (Abdomen)6 hours fasting (water and meds OK). Creatinine result required (within 30 days).
CT StonogramNo fasting. Full bladder — drink water gradually before the scan. Do not urinate.
For contrast CT: Disclose if you have kidney problems, diabetes (especially Metformin), asthma, drug/food allergies, hypertension, implants, or if you are pregnant or breastfeeding. Creatinine result must be within 30 days.
MRI — Magnetic Resonance Imaging
Plain and contrast-enhanced
Procedure TypePreparation
Plain (Non-Abdominal)No food restrictions. Remove all metal.
Plain (Abdominal/MRCP)Fasting required. Consult MRI unit for exact hours.
Contrast (Non-Abdomen)4 hours fasting. Creatinine required (within 30 days).
Contrast (Abdomen)6 hours fasting. Creatinine required (within 30 days).
MRI Pelvis4 hrs fast. Have a bowel movement before. Avoid dairy, beans, carbonated drinks, alcohol, wheat 1 day prior.
  • Remove ALL metal objects — jewelry, hairpins, watches, belts, underwire bras, body piercings
  • Inform staff of ANY body implants (pacemaker, surgical clips, joint replacements, cochlear implants, etc.)
  • If you have a pacemaker: bring your Pacemaker ID Card
  • If you have other implants: bring your Medical Device ID Card from your surgeon
  • MRI is loud — you will be given ear protection. You must lie still for 20–60 minutes
  • If you are claustrophobic, inform staff before your procedure — we can help
  • MRI uses NO ionizing radiation — safe for follow-up imaging
Ultrasound — Abdomen
Whole, upper, liver, hepatobiliary, KUB
6–8 hours fasting required for optimal visualization of abdominal organs, especially the gallbladder.

Fasting required for:

  • Whole Abdomen
  • Upper Abdomen
  • Hepatobiliary Tree
  • Gallbladder (note: if surgically removed, no fasting needed)
  • Liver

Full bladder required for:

  • Whole Abdomen (includes lower abdomen organs)
  • KUB (Kidneys, Ureters, Bladder)
  • KUB & Lower Abdomen
  • KUB & Prostate
  • Prostate
Ultrasound — Pelvic / TVS
Pelvic, OB, TVS, transrectal
ProcedurePreparation
Pelvic UTZ (non-pregnant)Full bladder — drink water 1 hour before, do not urinate
Pelvic UTZ (pregnant, 1st trimester)Full bladder required
Pelvic UTZ (2nd/3rd trimester)Usually no bladder prep needed
TVS (Transvaginal)Empty bladder — urinate before the procedure
Transrectal UTZNo preparation needed
Biophysical Profile / OB DopplerNo preparation needed
  • No ionizing radiation — safe for pregnant patients
  • Inform staff if you are pregnant or possibly pregnant
Mammography
Bilateral, unilateral, tomosynthesis
  • Do NOT apply deodorant, powder, lotion, or perfume to the underarm or breast area on the day of the exam — these substances can appear as abnormalities on images
  • Wear a two-piece outfit for easy undressing (top and bottom, not a dress)
  • Inform staff if you are pregnant or breastfeeding
  • Your breast will be gently compressed between two plates for a few seconds — brief pressure is normal and necessary for a clear image
  • Best time for mammography: 1 week after your menstrual period when breasts are least tender
  • Bring any previous mammography images if available for comparison
Bone Densitometry (BMD / DXA)
Osteoporosis screening, fracture risk assessment

Avoid the following for 24 hours before your scan:

  • No calcium supplements or multivitamins containing calcium
  • No dairy products (milk, cheese, yogurt)
  • Do not have a bone scan immediately before DXA
  • Do not have barium upper GI series or IVP before DXA
  • Do not have CT or MRI with contrast before DXA
  • Do not undergo Holter monitoring on the same procedure day
  • Extremely low radiation — one of the lowest-dose X-ray procedures
  • You lie on a cushioned table while a scanning arm passes over your body — painless, takes 5–10 minutes
  • No preparation needed for fasting
Contrast Agents — What to Expect
Iodinated, Gadolinium, Barium — what they are and what you'll feel

Iodinated Contrast

Used in: CT Scan, Fluoroscopy

How given: IV injection or swallowed/catheter (fluoroscopy)

What you'll feel: Warm flushing throughout your body lasting seconds. Brief metallic taste possible. This is normal.

Requires: Creatinine test (within 30 days), safety screening, fasting

Gadolinium Contrast

Used in: MRI

How given: IV injection

What you'll feel: Little to no sensation. Mild coolness at injection site is normal.

Requires: Creatinine test (within 30 days), safety screening, fasting

Barium Contrast

Used in: Fluoroscopy (GI studies)

How given: Swallowed (upper GI) or administered rectally (barium enema)

What you'll feel: Chalky taste. White-colored stools for 1–2 days after — normal. Drink plenty of water afterward.

Requires: Specific preparation — consult unit when scheduling

Before any contrast procedure, disclose: pregnancy/breastfeeding, kidney problems, diabetes and medications, asthma, food/drug allergies, hypertension, and any implants. This information is required for your safety.
Where to Go

Campus Locations & Hours

Chong Hua Hospital operates Radiology across 3 locations. Cebu City has services in 4 buildings. Mandaue is all in one department.

CHH Cebu City Campus

Don Mariano Cui St., Fuente Osmeña, Cebu City — Radiology across 4 buildings

UnitLocal #HoursBuilding / Floor
General Radiology (X-Ray)7521924/7Bldg C, 2nd Floor
CT Scan75153 / 7515524/7Bldg C, 2nd Floor
MRI7610524/7Bldg AB, Ground Floor
General Ultrasound77103 / 77105Mon–Fri 6AM–5PM
Sat 6AM–12PM		Bldg D, Ground Floor
Breast Ultrasound76121Mon–Sat 8AM–5PMBldg AB, Ground Floor
Mammography76121Mon–Sat 7AM–5PMBldg AB, Ground Floor
TVS (Transvaginal Sonography)76121Mon–Sat 7AM–5PMBldg AB, Ground Floor
Bone Densitometry (BMD/DXA)76121Mon–Sat 7AM–5PMBldg AB, Ground Floor
Interventional Radiology (IR)76149Mon–Sat 8AM–5PMBldg AB, Ground Floor
Building Layout Summary: Building C (2F): X-Ray, CT Scan  |  Building AB (GF): MRI, Breast Ultrasound, Mammography, TVS, BMD/DXA, Interventional Radiology  |  Building D (GF): General Ultrasound
Main Switchboard: (032) 255-8000

CHH Mandaue Campus

Mandaue City — All Radiology services in one department, Upper Ground Floor

UnitLocal #HoursLocation
General Radiology (X-Ray)829924/7Upper Ground Floor
CT Scan8283 / 829924/7Upper Ground Floor
MRI8283 / 829924/7Upper Ground Floor
General Ultrasound8283 / 8299Mon–Fri 6AM–5PM
Sat 6AM–12PM		Upper Ground Floor
Breast Ultrasound8283 / 8299Mon–Sat 8AM–5PMUpper Ground Floor
Mammography8283 / 8299Mon–Sun 7AM–5PMUpper Ground Floor
TVS (Transvaginal Sonography)8283 / 8299Mon–Sat 7AM–5PM10th Floor, Medical Arts Bldg
Bone Densitometry (BMD/DXA)8283 / 829924/7Upper Ground Floor
Interventional Radiology (IR)8299 / 8283Mon–Sat 8AM–5PMUpper Ground Floor
Note: TVS is located at the 10th Floor of the Medical Arts Building — not on the Upper Ground Floor with the other units.
HMO Concerns: Local 82217  |  Main Switchboard: (032) 233-8000

CHH Medical Mall

All units located on the 2nd Floor, Medical Mall — outpatient imaging only

UnitLocal #HoursLocation
X-Ray30219Mon–Sat 6AM–8PM2nd Floor
Mammography30219Mon–Sat 6AM–8PM2nd Floor
Breast Ultrasound30216 / 30217Mon–Sat 6AM–5PM2nd Floor
General Ultrasound30216 / 30217Mon–Sat 6AM–5PM2nd Floor
TVS (Transvaginal Sonography)30218Mon–Sat 9AM–5PM2nd Floor
Dental CBCT30219Mon–Sat 6AM–8PM2nd Floor
Mobile: 0968-896-1506  |  Billing: Pay at Billing, One-Stop-Shop (2nd Floor) after charges are posted.
Services NOT available at Medical Mall: CT Scan, MRI, Fluoroscopy Special Procedures, Interventional Radiology, BMD/DXA, Cranial Ultrasound. These are available at Cebu and Mandaue campuses.
Exclusive to Medical Mall: Dental CBCT (3D dental imaging).

Key Contact Numbers

Cebu City
Main: (032) 255-8000
HMO Dept: Local 76109
MRI: Local 76105
Breast/Mammo/TVS/BMD: Local 76121
IR (Interventional): Local 76149
X-Ray/CT (Bldg C): Local 75219 / 75153 / 75155
Mandaue
Main: (032) 233-8000
HMO Dept: Local 82217
All Radiology Units: Local 8283 / 8299
Medical Mall
X-Ray / Mammo / Dental CBCT: Local 30219
UTZ / Breast UTZ: Local 30216 / 30217
TVS: Local 30218
Mobile: 0968-896-1506
Before You Visit

Do I Need an Appointment?

Know before you go — some services are walk-in, while others require scheduling. Check below to avoid going back and forth.

Always bring your written prescription and previous results. Arriving without these may delay or prevent your procedure from being performed on the same visit.

Walk-in Services

  • General Radiology (X-Ray) — All routine X-ray procedures: chest, abdomen, spine, extremities, and all standard X-ray exams.
  • CT Scan — All CT procedures including plain and contrast-enhanced. For contrast CT, bring your Creatinine result (within 30 days).
  • General Ultrasound — Whole abdomen, upper abdomen, KUB, thyroid, neck, liver, hepatobiliary, prostate, and other standard ultrasound exams. Fasting and full bladder requirements apply per procedure.
  • TVS (Transvaginal Sonography) — All routine TVS, pelvic (pregnant and non-pregnant), fetal biometry, biophysical profile, transrectal ultrasound. No appointment needed.
  • Mammography — Bilateral and unilateral mammography with tomosynthesis. Standard screening and diagnostic mammograms.
  • Bone Densitometry (BMD/DXA) — All bone density scans. No appointment needed.
  • Dental CBCT — Available at Medical Mall only. Walk-in, no restrictions.

Appointment Required

  • MRI — All procedures require scheduling. Both plain and contrast MRI. Contact: Local 76105 (Cebu) · Local 8283/8299 (Mandaue)
  • Breast Ultrasound — All procedures require scheduling. Contact: Local 76121 (Cebu) · Local 8283/8299 (Mandaue) · Local 30216/30217 (Medical Mall)
  • Interventional Radiology (IR) — All procedures require scheduling. Contact: Local 76149 (Cebu) · Local 8299/8283 (Mandaue)
Note

Specific Walk-in Procedures That Require Scheduling

Although the services below are generally walk-in, the following specific procedures under each require scheduling in advance.

Fluoroscopy Special Procedures (X-Ray)

  • Barium Enema
  • Upper GI Series & Small Bowel Series
  • Esophagogram (Standard & Modified)
  • Hysterosalpingogram (HSG)
  • Intravenous Pyelography (IVP)
  • Cystogram, Myelogram, Retrograde Urethrogram
  • Shunt Series (6 Views), Fistulogram, Sinogram

Mammography Interventional Procedures

  • Breast Core Needle Biopsy
  • Breast FNA for Cysts / Small Masses
  • Mammography-Guided Localization
  • UTZ-Guided Surgical Clip Placement

Ultrasound & TVS Special Procedures

  • Cranial Ultrasound
  • UTZ-Guided Biopsy
  • Hystero-Salpingo Sonography (HISSG)
  • Saline Infusion Sonohysterography (SISH)
After Your Procedure

Results Releasing Guide

Your official result is a Radiologist's written interpretation on CHH letterhead. It is different from images, films, or plates.

Weekend Note: Results completed on a weekend will be available on the next working day by 5PM.
When to Expect Results

Result Turnaround by Procedure Type

Same Day / Within 24 Hours
Routine X-Ray procedures (chest, extremities, spine). Results often ready within hours. Follow up with the unit for exact release time.
Within 24–48 Hours
CT Scan, General Ultrasound, TVS, Mammography, Bone Densitometry. Complex studies may take up to 2 working days.
2–3 Working Days
MRI, Breast Ultrasound, Interventional Radiology procedures. Strongly advised to follow up after 24 hours to check on status.
Available Online
Once officially released, results appear in the CHi Patient Portal app — accessible 24/7 from any device.
2 Ways to Get Your Results

Claim In Person or Access Online

Claim In Person at Radiology

Bring the following requirements:

  • Official Receipt from the cashier
  • Patient Ledger
  • Valid ID — Any govt ID for adults 18+
    (Driver's License, PRC, National ID, Voter's, SSS/GSIS UMID, Senior Citizen, PhilHealth, PWD, Passport)

For minors under 18: Government ID of the parent or guardian, plus the patient's School ID.

Access Online via CHi App

No ID needed. View from your phone anytime.

  1. Download the "Chong Hua Experience" (CHi) app — green icon with gold letters — from Google Play Store or App Store.
  2. Register using your Patient Number as your username. Create a password and accept terms.
  3. Log in with your Patient Number and password. Results appear under your records once officially released by Radiology.
If you can't log in: your username is your Patient Number (not your name or email). For password reset, tap "Forgot Login Details?" on the login page.
Open CHi Patient Portal
Understanding Your Results

What You Will Receive

Official Result ✓
Radiologist's Written Report

The formal interpretation written by the Radiologist, on CHH official letterhead. This is the document your physician uses for diagnosis. Available in person and on the CHi portal.

Additional (upon request)
Printed Images / Films

NOT part of the official result. X-Ray films, printed images, or CD/DVD copies (for CT, MRI, Ultrasound) are separate from the written report. Request these at the Radiology unit after your procedure if needed.

Accompanying Document
Image Printout / Worksheet

NOT official results. A supplemental document provided with the official result. Shows images or measurements but does not replace the Radiologist's written interpretation.

Payment & Insurance

HMO, Insurance & Payment

Payment Methods (Cash Basis)

  • Cash
  • Debit Card
  • Credit Card

At Medical Mall: Pay at Billing, One-Stop-Shop (2nd Floor) after charges are posted.

HMO Process — Important Steps

  • Secure LOA at least 2 working days before your procedure
  • LOA must specify the exact procedure
  • LOA must specify the hospital site (Cebu, Mandaue, or Medical Mall)
  • You may use more than one HMO — each requires a separate LOA
HMO Department: Local 76109 (Cebu) · Local 82217 (Mandaue)

PhilHealth Coverage

  • Automatically applied to inpatients at discharge
  • Coverage depends on your diagnosis, not the specific procedure
  • Senior Citizen & PWD discounts applied based on eligibility
  • Separate from private HMO and health insurance
33 Accredited HMOs

Accredited Health Maintenance Organizations

Advanced Medical Access Phils. Inc.
Asalus Corporation
Asianlife & Gen. Assurance Corp.
Avega Managed Care, Inc.
BrightCare Assist Philippines, Inc.
CareJet Assist
Cocolife Health Care
Cooperative Health Management Federation
EastWest Healthcare, Inc.
Forticare Health Systems International, Inc.
Fortune Medicare, Inc.
Generali Life Assurance Phil., Inc.
Getwell Health Systems, Inc.
Health Delivery System (Flexicare)
Health Maintenance, Inc.
Health Plan Phils.
Insular Health Care Inc.
Int'l Insurance (Cigna)
Kaiser International Healthgroup, Inc.
Lacson & Lacson Insurance Brokers, Inc.
Life and Health HMP, Inc.
Maxicare Healthcare Corporation
MedAsia Healthcare System Philippines, Inc.
Medicard Philippines, Inc.
Medicare Plus, Inc.
Medilink Network, Inc.
Medocare Health Systems, Inc.
P.I. Philippines, Inc.
Pacific Cross Health Care, Inc.
PhilHealthcare, Inc.
The Insular Life Assurance Co., Ltd.
Value Care Health Systems, Inc.
WellCare Health Maintenance Inc.
14 Partners

Insurance & 3rd-Party Payers

AA International Hub Sdn Bhd
Allianz PNB Life Insurance Inc.
Asian Assistance Thailand Co.
ATMS Asian Travel & Medical Services LLP
Beneficial Life Insurance Company
Euro-Center Thailand Co., Ltd.
Fortune Life Insurance Co., Inc.
IMS Wellth Care, Inc.
International SOS (Phils) Inc.
Int'l Insurance (Allianz Worldwide)
MedPharm Phils. Inc.
Philippine British Assurance Company, Inc.
Staywell Guam, Inc.
Sunlife Grepa Financial Inc.
Know Before You Go

Patient & Visitor Education

We want you to feel informed, safe, and confident throughout your Radiology visit.

Step by Step

What Happens During Your Visit

1
Arrive & Register
Bring your prescription. The Unit Assistant greets you, verifies your information, and registers you in the queue. Check the Directory tab for building locations.
2
Safety Screening
The Radiology Nurse asks about your health history — pregnancy, allergies, implants, medications, kidney problems. Answer honestly. These questions protect you.
3
Wait Your Turn
Patients are served in order of arrival. Philippine law mandates priority for PWDs, pregnant women, and senior citizens (RA 7277, RA 9710, RA 9994).
4
Procedure Performed
The RadTech brings you to the procedure room, positions you, and performs the scan. Stay still — movement can blur images. For contrast, the Nurse administers the IV.
5
Done — Go Home
You are free to go once cleared. If you received IV contrast, wait 15–30 minutes for observation. Results are released per scheduled turnaround times.
The Team Behind Your Scan

Who Takes Care of You

Radiologist
A medical doctor with specialized training in reading and interpreting medical images. The Radiologist examines your scan, identifies findings, and writes the official report your physician relies on. For complex cases, also performs image-guided procedures like biopsies.
Radiologic Technologist
A licensed professional who operates the imaging equipment. The RadTech positions you, explains the procedure, takes the images, and ensures image quality. They follow strict radiation safety protocols to protect you.
Radiology Nurse
A registered nurse who administers IV contrast, monitors vital signs, screens for risk factors, and responds to adverse reactions. If you see someone preparing an IV line for your CT or MRI, that's the Radiology Nurse.
Medical Transcriptionist
Carefully types the official Radiology report based on the Radiologist's interpretation. The document with the CHH letterhead that you receive — they prepared it.
Unit Assistants
Your first point of contact. They handle registration, verify your prescription, manage the queue, answer questions, and ensure the flow runs smoothly.
Radiology Residents & Fellows
Licensed physicians in advanced training to become Radiologists. Work under direct supervision — every report they draft is reviewed and approved by a senior Radiologist.
Safety Screening Explained

Why We Ask These Questions

Every question has a specific medical reason. We're not trying to delay you — these questions exist because certain conditions can cause serious reactions during imaging. Your honest answers help us protect you.

"Are you pregnant?"
Radiation can harm a developing baby. We may delay, modify, or use an alternative procedure to protect your child.
"Are you breastfeeding?"
Some contrast passes into breast milk. We may advise you to pump and discard for 24–48 hours after contrast.
"Any body implants?"
Metal implants can be affected by MRI magnets or create image artifacts. Always bring your Medical Device ID Card.
"Food or drug allergies?"
Seafood/shellfish allergies may indicate higher risk of iodinated contrast reaction. Previous medication reactions increase contrast reaction risk. We take preventive measures or premedicate.
"Kidney problems?"
Contrast is cleared by your kidneys. Weak kidneys + contrast = risk of contrast-induced nephropathy. That's why we require your Creatinine blood test.
"Diabetes / Metformin?"
Metformin + iodinated contrast can cause lactic acidosis. Your doctor may temporarily stop it before and 48 hours after the procedure.
"Bronchial asthma?"
Asthma patients have higher bronchospasm risk during contrast reactions. We prepare extra safety measures. Bring your inhaler.
Fair & Safe Queuing

Priority & Queue Management

  • First come, first served — patients are attended to in order they arrive and register
  • Medical priority — emergency cases, ER/ICU patients, and deteriorating patients may be taken ahead (clinical decision)
  • Legal priority (Philippine law) — PWDs (RA 7277), Pregnant women (RA 9710), Senior Citizens (RA 9994) are given priority as required by law
  • Children — accompanied by parents/guardians at all times, handled with extra care
  • Wheelchair/stretcher patients — assisted by orderlies for safe transport
If someone is taken ahead of you, it is because their medical situation requires it. Your turn will come, and you will receive the same level of care. Safe imaging takes time — rushing a procedure risks your safety and the quality of results.
Plain-Language Definitions

Radiology Glossary

Search for any term, abbreviation, or modality.

Abbreviation
UTZ
Ultrasound. A diagnostic imaging technique that uses high-frequency sound waves to create real-time images of internal organs, tissues, and blood flow. No ionizing radiation.
Abbreviation
CT
Computed Tomography. An X-ray technique that takes multiple images in cross-sections ("slices") to create detailed 3D views of the body. Essential for detecting tumors, fractures, bleeding, and organ problems.
Abbreviation
MRI
Magnetic Resonance Imaging. Uses powerful magnets and radio waves — no ionizing radiation — to produce highly detailed images of soft tissues, the brain, spine, and joints. Louder than CT, takes longer (20–60 min).
Abbreviation
BMD / DXA
Bone Mineral Density / Dual-Energy X-ray Absorptiometry. A low-dose X-ray scan that measures the density of your bones — used to screen for osteoporosis and assess your risk of fractures.
Abbreviation
TVS
Transvaginal Sonography. An ultrasound technique using an internal probe for clearer imaging of the uterus, ovaries, and pelvic structures. Used for gynecologic assessment and early pregnancy monitoring.
Abbreviation
IR
Interventional Radiology. Minimally invasive procedures guided by real-time imaging (ultrasound, CT, fluoroscopy). Includes biopsies, drainage procedures, and catheter placements — often replacing open surgery.
Abbreviation
CBCT
Cone Beam Computed Tomography. 3D X-ray imaging specialized for dental and maxillofacial (jaw, face) structures. Used for implant planning, orthodontics, and oral surgery evaluation. Available at CHH Medical Mall.
Abbreviation
MRA
Magnetic Resonance Angiography. A type of MRI that specifically images blood vessels — arteries and veins — without necessarily using iodinated contrast. Used to evaluate stroke risk, aneurysms, and vascular disease.
Abbreviation
MRCP
Magnetic Resonance Cholangiopancreatography. A specialized MRI that images the bile ducts, gallbladder, and pancreatic duct — useful for diagnosing gallstones, bile duct blockages, and pancreatitis without surgery.
Abbreviation
CTA
CT Angiography. A CT scan with IV iodinated contrast specifically to visualize blood vessels — commonly the coronary arteries (CTA-Coronary), the aorta (CTA-Aortogram), or pulmonary arteries (CTA-Pulmonary for PE evaluation).
Abbreviation
HSG
Hysterosalpingogram. A fluoroscopy procedure using iodinated contrast injected through the cervix to visualize the uterus and fallopian tubes. Used in fertility evaluation to check if tubes are open.
Abbreviation
HISSG
Hystero-Salpingo Sonography. An ultrasound-based alternative to HSG that uses saline or contrast solution injected into the uterus to evaluate the fallopian tubes and uterine cavity.
Abbreviation
IVP
Intravenous Pyelography. A fluoroscopy procedure using IV iodinated contrast to visualize the kidneys, ureters, and bladder over time as the contrast is filtered. Largely replaced by CT Urogram (Stonogram) but still used in specific cases.
Abbreviation
KUB
Kidneys, Ureters, and Bladder. Used in both X-Ray (a plain abdominal X-ray showing the urinary tract) and Ultrasound (a focused study of the kidneys, ureters, and bladder).
Term
Contrast Agent
A special substance administered before or during imaging to make certain structures more visible. The three types used in Radiology: Iodinated (for CT/Fluoroscopy), Gadolinium (for MRI), and Barium (for GI fluoroscopy studies).
Term
Creatinine
A blood test that measures how well your kidneys are working. Required before IV contrast procedures (CT with contrast, contrast MRI) because contrast agents are processed by the kidneys. Must be within 30 days of your procedure.
Term
Ionizing Radiation
A type of energy used in X-Ray, CT, Mammography, and Fluoroscopy. At the controlled diagnostic doses used in medical imaging, the benefit far outweighs the minimal risk. Not used in MRI or Ultrasound.
Term
Radiologist
A medical doctor with specialized training in interpreting medical images. Writes the official radiology report (the "result") that your referring physician uses for diagnosis and treatment planning.
Term
RadTech
Short for Radiologic Technologist. The licensed professional who operates the imaging equipment, positions the patient, performs the scan, and ensures image quality.
Term
LOA
Letter of Authorization. A document from your HMO confirming that it will cover the cost of a specific procedure at a specific hospital site. Must be secured at least 2 working days before your radiology procedure.
Term
Plain (Non-Contrast)
An imaging study performed without a contrast agent. Faster, simpler, and requires less preparation. Ordered when your doctor needs a basic view or when contrast is contraindicated (e.g., poor kidney function).
Term
Contrast-Enhanced
An imaging study performed with a contrast agent. Reveals significantly more detail — blood vessels, tumors, infection, organ function. Requires Creatinine test, safety screening, and sometimes fasting. Your doctor orders this when the plain study is insufficient.
Term
Fluoroscopy
A real-time continuous X-ray technique that produces live moving images. Used for special procedures like barium swallow, upper GI series, HSG, and IVP. Requires scheduling.
Term
Tomosynthesis
3D Mammography. An advanced mammography technique that takes multiple low-dose images from different angles to create a 3D view of the breast — improving cancer detection and reducing false positives compared to standard 2D mammography.
Term
Biophysical Profile
An ultrasound assessment of fetal well-being, typically performed in the third trimester. Evaluates fetal breathing, movement, tone, and amniotic fluid volume. Also includes the non-stress test (NST) score.
Term
Doppler
A technique used during ultrasound to measure the speed and direction of blood flow. Used in Doppler Velocimetry (for fetal blood flow), vascular studies, and organ perfusion assessment.
Term
Osteoporosis
A condition where bones become weak and brittle, increasing fracture risk. Diagnosed through BMD/DXA scan. Results are reported as T-scores and Z-scores compared to reference populations.
Term
Claustrophobia
Fear of enclosed spaces. Relevant for MRI, which uses a large tube. If you are claustrophobic, inform our staff before your procedure — techniques and accommodations are available to help you through the scan.
Term
Contrast-Induced Nephropathy
Potential kidney damage from IV contrast agents, more likely in patients with pre-existing kidney disease. This is why a Creatinine blood test is required before contrast procedures — it ensures your kidneys can safely process the contrast.
Term
Metformin & Contrast
Metformin (a common diabetes medication) may interact with iodinated contrast to cause lactic acidosis. Your doctor may instruct you to temporarily stop Metformin before and 48 hours after the contrast procedure. Do not stop medications on your own.
Term
CHi App / Patient Portal
Chong Hua Hospital's official online platform — "Chong Hua Experience" — where patients can view their medical records, laboratory results, and official radiology results. Available on Android and iPhone, and via web browser, 24/7.

Need Help? We're Here.

Our Radiology team is available during operating hours. For the fastest answers, call the unit directly. Use the CHi app to access your results 24/7.

Book a Diagnostic Test Find a Radiologist AI Health Assistant
Cebu City: (032) 255-8000  |  Mandaue: (032) 233-8000  |  Medical Mall Mobile: 0968-896-1506