Question 1

What information is required to reserve a hospital room?

Accepted Answer

Patient and/or their significant other shall provide the following details:
o Date of admission
o Patient’s full name (with middle name)
o Patient's contact details
o Date of birth
o Reason for admission
o Attending physician
o Room preference
o Branch preference
o Contact person
o Contact number
o HMO/insurance (if applicable)

Question 2

How is room availability determined during admission?

Accepted Answer

●

Room and bed assignments are based on the date of admission. The admitting staff records these requests and
allocates rooms, accordingly, considering both patient preferences and medical requirements.

Question 3

Is a partial payment required upon hospital admission?

Accepted Answer

●

Chong Hua Hospital requires an initial partial payment for all admissions. In the case of a scheduled, non-urgent
admission, the payment must be made upon arrival. For urgent or emergency cases, the partial payment must be
settled once the patient's condition has stabilized. Our admitting staff will provide you with the necessary
information.

●

If you have a valid Letter of Authorization (LOA) or Letter of Guarantee (LOG) from your insurance provider,
HMO, or affiliated company, you will not be required to make a partial payment. If an LOA/LOG is not available at
the time of admission, a partial payment is required, which may be refunded upon discharge.

●

During your hospital stay, you will be asked to make progressive payments corresponding to the increasing bill
amount. An updated statement of your account can be viewed via the online patient portal.

Question 4

Can Chong Hua Hospital assist with hospital transfers?

Accepted Answer

●

If you require an inter-hospital transfer, Chong Hua Hospital will assist in facilitating the transfer.

●

If you decide not to proceed with inpatient admission, Chong Hua Hospital will respect your decision and assist in
transferring you to your preferred hospital.

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Inter-Hospital Transfer
o

o

o
o
o

The patient or their significant other will be advised to coordinate with both the receiving hospital and
Chong Hua Hospital.
The patient or their significant other will be advised to let the endorsing doctor and nurse call the ER
Station for the initial endorsement of the patient and to check for bed availability. If the patient is
admitted in one of the healthcare facilities in Region VII, the endorsing hospital will be asked to encode
and make the DOH online referral.
The endorsing hospital shall coordinate with the receiving hospital through doctor-to-doctor
endorsement.
The patient or their significant other will also be asked to call the admitting section to be appraised on
the financial side of the admission.
Room category will depend on the present condition of the patient.

Question 5

Will I be informed of my assigned hospital room number before admission?

Accepted Answer

No, your assigned room number will be disclosed only to you and your significant other upon admission.

Question 6

How can I share my feedback or concerns about my hospital experience?

Accepted Answer

We value your feedback. You and your significant other have the right to express concerns by completing the
feedback forms located throughout the hospital or emailing us at:

●
●

Cebu branch: info_cebu@chonghua.com.ph
Mandaue branch: info_mandaue@chonghua.com.ph

Question 7

What are the accepted modes of payment at Chong Hua Hospital?

Accepted Answer

●

The following modes of payment to the hospital are acceptable:
a. Cash
b. Credit Card
c. Debit Card
d. HMO/Insurance coverage
e. Bank Transfer

Question 8

What are the requirements for Direct-to-Room (DTR) admission?

Accepted Answer

● For Direct to Room admission, please be reminded of the following:
- Direct to Room orders are valid for 24 hours. Orders exceeding this timeframe require reassessment by the
resident doctor.
- Have the direct-to-room admission order signed by your Attending Physician.
- Direct-to-room order should have the following details:
a. Patient's full name with middle name
b. Diagnosis
c. Procedure or planned surgery if applicable
d. Date of Admission
e. Date of Issuance
f. “Direct-To-Room" phrase
g. Attending physician’s signature

Question 9

What are the visitor and watcher guidelines at Chong Hua Hospital?

Accepted Answer

● Non-COVID patients are permitted a maximum of two healthy adult visitors or watchers during admission.
● For a confirmed COVID patient, one adult watcher is permitted during admission.
● For non-COVID patients, except those in the Critical Care Units, you may have healthy visitors from 6 AM to 9
PM.
● All visitors must observe physical distancing.

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●
●
●
●

●

All visitors must wear a surgical mask at designated areas within the hospital (critical care units, emergency
rooms, isolation rooms).
All visitors must practice cough etiquette. Ensure that a surgical mask is on when you cough or sneeze. Change
the mask if it is soiled or damp. Throw the used mask in the yellow trash bin and wash your hands afterward.
Visitors must follow proper hand hygiene protocols such as frequent hand washing and the use of hand
sanitizers.
Visitors experiencing symptoms of COVID-19, such as fever, cough, and difficulty breathing, shall not be allowed
to visit patients.

Watcher/Visitor
- Chong Hua Hospital requires patient watchers to be able-bodied adults. For the safety of both patients and
visitors, minors and seniors are discouraged from serving as watchers. This policy is in place due to the
increased risk of illness and falls for children and seniors within the hospital environment. However, minors
(7 years old and above) and seniors are welcome to visit during designated visiting hours, provided they
adhere to infection control guidelines.
- General visiting hours: 6AM-9PM
Critical Care unit visiting hours: 9am-12nn and 6pm-9pm

Admission Partial Payment Guidelines
The following are the required partial payments upon patient admission, based on room type and case category:

Room-Based Partial Payments – DTR (Direct to Room)
Room Type
Ward Admission
Regular Private Room
Suite Room

Partial Payment
₱10,000
₱20,000
₱20,000

Higher Room Categories:
• Deluxe
• Executive

₱50,000

• Premiere

Case-Based Partial Payments
Case Type
Surgery Cases
Ortho Surgery Cases
ICU Trans-In Patients

Partial Payment
₱40,000
₱100,000
₱40,000 + ER Charges

️ Important Disclaimer: All rates are subject to change without prior notice

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Question 10

Birth Certificate of the Significant Other

Accepted Answer

a. Must be an original or certified true copy.
b. Serves as proof of identity and familial connection.

Question 11

Birth Certificate of the Mother or Father (Only required if the deceased/expired patient is the grandparent of the significant other) a. Must be an original or certified true copy.

Accepted Answer

(Only required if the deceased/expired patient is the grandparent of the significant
other)
a. Must be an original or certified true copy.
b. This will confirm the relationship line from the significant other to the
deceased.
c. Specifications:
i. If the deceased patient is the maternal grandparent, submit the
mother's birth certificate.
ii. If the deceased patient is the paternal grandparent, submit the
father's birth certificate.

Question 12

Authorization Letter a. Must be signed by the mother or father of the significant other. b. Must clearly authorize the significant other to request and claim the SOA on behalf of the family.

Accepted Answer

a. Must be signed by the mother or father of the significant other.
b. Must clearly authorize the significant other to request and claim the SOA on
behalf of the family.
c. Include a valid ID copy of the authorizing person.
d. Specifications:
i. If the deceased is a maternal grandparent, the letter must come
from the mother.
ii. If the deceased is a paternal grandparent, the letter must come from
the father.
e. Must include:

i. Full name of the authorizing party and their relationship to the
deceased
ii. Full name of the authorized person
iii. Date and signature

Question 13

Valid Government-Issued ID of the Significant Other a. Must be unexpired and clearly show the person's name and photo. b. Acceptable IDs: Passport, Driver’s License, National ID, Voter’s ID, SSS/GSIS ID, etc.

Accepted Answer

a. Must be unexpired and clearly show the person's name and photo.
b. Acceptable IDs: Passport, Driver’s License, National ID, Voter’s ID, SSS/GSIS
ID, etc.

Question 14

Valid Government-Issued ID of the Mother or Father (Only if submitting an authorization letter) a. Must match the details in the birth certificate and the authorization letter. b. Must be unexpired and legible.

Accepted Answer

(Only if submitting an authorization letter)
a. Must match the details in the birth certificate and the authorization letter.
b. Must be unexpired and legible.

Question 15

Valid Government-Issued ID of the Deceased/Expired Patient a. Any ID that can verify the identity of the deceased (e.g., hospital records, old IDs, senior citizen ID, etc.) b. If no valid ID is available, please coordinate with the hospital’s records

Accepted Answer

a. Any ID that can verify the identity of the deceased (e.g., hospital records, old
IDs, senior citizen ID, etc.)
b. If no valid ID is available, please coordinate with the hospital’s records
department for possible alternatives.

Question 16

What are the official bank account details for Chong Hua Hospital payments?

Accepted Answer

Please refer to the official Chong Hua Hospital bank accounts for payments:
ACCOUNT NAME: ASOCIACION BENEVOLA DE CEBU, INC
METROBANK (MBTC)
Acct. No. 0413-0050-6060-5
Swift Code: MBTCPHMM
Branch Name: Fuente Osmeña

BDO Unibank, Inc. (BDO)
Acct. No. 000-7700-3670-8
Swift Code: BNORPHMM
Branch Name: Cebu - Magallanes

Question 17

What payment methods are accepted at Chong Hua Hospital?

Accepted Answer

● Credit Cards - Swipe at our terminal or pay online.
● Checks - Manager's or Cashier's Checks accepted. Manager's Checks are as good as cash. Write the
payee as: CHONG HUA HOSPITAL.
● Bank Transfer - Pay via bank transfer (to our account number) or online.

Question 18

Can I use my Insurance or HMO at Chong Hua Hospital?

Accepted Answer

Yes, Chong Hua Hospital accepts both international insurance and local HMOs, subject to accreditation and
coverage policies:
● International Insurance - If your international insurance is accredited with Chong Hua, the covered
amount will be directly deducted from your bill. If not, we can advise for reimbursement, or they
find a local handler that is accredited with us.
● Local HMO - You can use multiple HMOs (more than 2) with a Letter of Authorization from each.
Coverage depends on the HMO's calculation. We can check if your HMO is on our list.

Question 19

Does Chong Hua Hospital accept government assistance and discounts?

Accepted Answer

Yes, Chong Hua Hospital accepts various forms of government assistance and discounts:
●
●

We accept LOA from DSWD and PCSO.
We also accept DOH MAIP and CHAMP and other government agencies on a case-to-case basis.

●

PhilHealth coverage depends on the final diagnosis of the patient. It can be availed as Outpatient
with minor operation / procedure. Admission should be at least 24 hours in order to avail of
PhilHealth discount.

Question 20

Who can I contact for billing concerns or to send proof of payment?

Accepted Answer

●

For any billing concerns while admitted, and discharged patient/SO may send an email to
Chong Hua Mandaue

chhm_billing@chonghua.com.ph
Chong Hua Fuente
chhf_billing_@chonghua.com.ph
Outpatients who prefer to pay thru bank transfer or credit card, they may send the proof of
payment / payment slip to the following:
Fuente
chhf_billing_@chonghua.com.ph
Mandaue
chhm_billing@chonghua.com.ph

Additional note on payments:
●
●

Once the partial payment is confirmed by the Cashier, it will be posted to the patient's
statement of account, which can be viewed in the ChI app.
A scanned copy of the Official Receipt (OR) can be sent via email upon request once the partial
payment is confirmed by the cashier. The original copy of the receipt is kept by the cashier and
can be claimed in person at the cashier's office.

Question 21

What is Cardiac Rehabilitation?

Accepted Answer

Cardiac Rehabilitation is a medically supervised program designed to improve your cardiovascular health if
you have experienced heart attack, heart failure, angioplasty or heart surgery that includes exercises and
health education.

Question 22

How much does the Cardiac Rehabilitation program cost?

Accepted Answer

It depends on what phase of the cardiac rehabilitation program you are enrolling in or have been advised to
join. Please see the list for price difference:
Phase 1 (Package
A)
With Meal
Planning
P8,126.00

Phase 2 (Package B)
With Meal
Planning
P15,697.20

Phase 3 (Package C)

Without Meal
Planning
P15,219.20

With Meal
Planning
P28,676.40

Without Meal
Planning
P28,198.40

Other Services offered:
Heart Failure (HF)
Package
With Meal Planning

Chronic Kidney Disease
(CKD) Package
With Meal Planning

P11,015.05

Cancer (Onco) Package)
With Meal Planning
P11,015.05

Peripheral Arterial
Disease (PAD) Package
With Meal Planning
P15,015.00

Disclaimer: For any clarifications regarding pricing, please contact the unit directly, as rates are subject to
change without prior notice. In the event of any discrepancy, the updated information in the Billing Section
shall take precedence.

Question 23

Which Cardiac Rehabilitation program will I be enrolled in?

Accepted Answer

A Cardiac Rehabilitation Specialist will determine which phase you will enroll in, considering your current
condition, including factors such as your diagnosis, any type of surgery performed, and the time elapsed
since the surgical procedure.
●
●
●

Phase 1 program: There are 8 sessions and a treadmill stress test after the 8th session.
Phase 2 program: There are 24 sessions and a treadmill stress test after the 24th session.
Phase 3 program: There are 48 sessions and a treadmill stress test after the 48th session.

Other Services offered:
●

Heart Failure (HF) Package - there are 24 sessions and a 6-minute Walk Test after the 24th session.

●
●
●

Chronic Kidney Disease (CKD) Package - there are 24 sessions and a 6-minute Walk Test after the
24th session.
Cancer (Onco) Package - there are 24 sessions and a 6-minute Walk Test after the 24th session.
Peripheral Arterial Disease (PAD) Package – there are 36 sessions and a Treadmill Stress Test after
the 24th session.

Question 24

How will I be informed about my Cardiac Rehabilitation schedule?

Accepted Answer

●

●
●

Our Cardiac Rehabilitation Staff will send an SMS/text message on the provided contact number(s)
a day before the scheduled appointment, including a specific time which must be strictly followed.
Kindly confirm by responding to the text message.
If you wish to cancel or reschedule, please inform the Cardiac Rehabilitation Unit so the cancelled
time slot can be given to other patients.
Should you wish to choose your own schedule, please communicate with our Cardiac Rehabilitation
Staff to confirm availability.

Question 25

When will I receive my test results from the Cardiac Rehabilitation Unit?

Accepted Answer

●

The Treadmill Stress Test
o Results will be available in 3 to 5 working days or depending on the availability of the
Cardiac Rehabilitation Specialist.
Cardiac Rehabilitation Progress Report
o Report will be readily available depending on the release of the Treadmill Stress Test Result.
NOTE: The Cardiac Rehabilitation Specialist will prepare the Cardiac Rehabilitation Progress report
and the Treadmill Stress Test results. Once completed, the Cardiac Rehabilitation staff will collect
the reports from the Cardiology Unit. The reports will be released at the Cardiac Rehabilitation Unit.
The 6-Minute Walk Test
o Results will be readily available once the Cardiac Rehabilitation Specialist has done
interpreting the data after the test.

Question 26

How will I know when my Cardiac Rehabilitation test results are available?

Accepted Answer

For the Treadmill Stress Test, 6-Minute Walk Test, and Cardiac Rehabilitation Report, our Cardiac
Rehabilitation staff will send an SMS/text message when your results are ready for pickup at the Cardiac
Rehabilitation Unit.

Question 27

How long does the Cardiac Rehabilitation program take?

Accepted Answer

The cardiac rehabilitation program typically takes 1 to 3 months to complete on average, assuming regular
participation. Each session is approximately 1 hour long, depending on how well the patient responds to the
exercises.
We recommend attending sessions three times a week with an every-other-day interval, in line with our
operating days and hours.

Question 28

How should I prepare for my Cardiac Rehabilitation session?

Accepted Answer

●
●
●

Must arrive at the unit at least 15 minutes before the scheduled time.
Wear comfortable attire/gym clothes and a rubber shoe for safety reasons.
Have a light meal and bring water for hydration

●

Take maintenance medication as ordered.

Question 29

How do I register for the Cardiac Rehabilitation Program?

Accepted Answer

Step 1: Proceed to the Cardiac Rehabilitation Unit located on the 2nd floor, Building C, just above the
reception area near the General Radiology Unit or you may contact us at 255-8000 local 76215 for further
inquiries.
Step 2: Present a referral note from a Cardiac Rehabilitation Specialist to the Cardiac Rehabilitation Staff.
NOTE:
⮚ If no Cardiac Rehabilitation Specialist is on board, the patient needs to secure a referral note
from the Attending Cardiologist.
⮚ Patients must secure a schedule for an appointment with the Cardiac Rehabilitation Specialist
and secure a referral note indicating which program to be enrolled.
Step 3: The Cardiac Rehabilitation Fellow will assess the patient, provide orientation, and obtain their
consent.
Step 4: Register at our institution through our reception to have a Hospital Identification Number.
NOTE:
⮚ For patients with existing Chong Hua Hospital Record, please proceed to Step 5 after
accomplishing Step 3)
Step 5: Cardiac Rehabilitation Staff will issue a charge slip to be paid at the Billing Section.
Step 6: Present the charge slip to the Billing Section for payment. Please contact our Billing Section for online
transactions and queries.
Step 7: Present the receipt to the Cardiac Rehabilitation Staff at the Cardiac Rehabilitation Unit.
Step 8: Cardiac Rehabilitation Staff will secure the requirements needed.
(See Bullet 8.1 for the list of Requirements).
8.1. Requirements
●
●
●

●

Referral Note from a Cardiac Rehabilitation Specialist.
Medical Certificate and Medical Abstract (From the Hospital/Institution where the patient previously
admitted or surgical procedure was performed if there’s any.)
Discharge Instruction or Discharge Summary (From the Hospital/Institution where the patient
previously admitted or surgical procedure was performed if there’s any or the Updated List of
Discharge/Maintenance Medication and Diet.
Imaging and Blood Test Results including Lipid Profile, ECG Report, 2D Echo Report, Stress Test
result and cardiac procedure report such as Coronary Angiogram, Percutaneous Coronary
Intervention (PCI), or an Open-Heart Surgery) - Please provide us with the latest result.

Step 9: Cardiac Rehabilitation Staff will orient on the policy, protocols, safety reminders, preparations and
scheduling of cardiac rehabilitation sessions.

Question 30

What surgical services are available at Chong Hua Hospital Operating Room (OR)?

Accepted Answer

Chong Hua Hospital's Operating Room (OR) services are integral to its comprehensive surgical care
offerings. The hospital's Department of Surgery encompasses a wide range of specialties, ensuring that
patients receive specialized and precise surgical interventions.
Surgical Specialties Offered:
●
●

●
●
●
●

General Surgery: Addresses a broad spectrum of surgical conditions affecting various body systems.
Minimally Invasive Surgery: Utilizes advanced techniques such as laparoscopic and robotic
surgeries to perform procedures with minimal incisions, promoting faster recovery and reduced
postoperative discomfort.
Breast Surgery: Focuses on surgical interventions for breast-related conditions, including
malignancies and reconstructive procedures.
Colorectal Surgery: Specializes in the surgical treatment of disorders affecting the colon, rectum,
and anus.
Surgical Oncology: Dedicated to the surgical management of tumors and cancerous growths.
Trauma and Critical Care: Provides immediate surgical attention to patients with traumatic injuries
and critical conditions.

Operating Room Facilities:
Chong Hua Hospital's OR complex is equipped with state-of-the-art facilities to support a wide array of
surgical procedures. The hospital's commitment to "Patient-Focused Care" ensures that both the medical
community and management staff collaborate effectively to prioritize patient needs and values, tailoring care
to meet expectations and enhance the overall experience.
Additional Services:
Beyond surgical interventions, the hospital offers comprehensive perioperative care, including
anesthesiology services, preoperative assessments, and postoperative recovery support. This holistic
approach ensures that patients receive continuous and coordinated care throughout their surgical journey.

For more detailed information or to schedule a consultation, please visit Chong Hua Hospital's official
website: Chong Hua Hospital

Question 31

What surgical procedures are offered at Chong Hua Hospital’s Operating Room (OR)?

Accepted Answer

Here is a structured and categorized list of surgical procedures offered at Chong Hua Hospital Operating
Room (OR):

Minor Surgical Procedures
●
●

●
●
●
●
●
●

●

●
●

Aspiration of Fluid / FNAB
Biopsy / Excision (Skin & Subcutaneous Lesions):
o Small (< 2cm)
o Medium (2cm – 5cm)
Incision and Drainage (for lesions above the fascia)
Electrocauterization of Skin Lesions
Cervical Smears (Pap Smear)
Endometrial & Cervical Biopsy
Lumbar Puncture / Tap
Suturing of Wounds:
o Small (< 5cm)
o Large (> 5cm)
Removal of Foreign Bodies:
o Ears, Nose, Oropharynx
o Skin / Subdermal Area
Removal of Ingrown Toenail
Ear Hole Repair & Ear Irrigation

Orthopedic & Musculoskeletal Procedures
●
●
●
●

Casting (Arm / Short Leg)
Close Reduction of Joint Dislocation
Finger Disarticulation (Distal & Middle Phalanx)
Arthrocentesis (Joint Aspiration)

Urological & Gynecological Procedures
●
●
●
●
●
●

Catheterization (Transurethral)
Change of Nephrostomy Tube
Cystostomy
Insertion / Removal of IUD
Tubal Ligation (Requires admission; Estimated cost: PHP 60,000 – 80,000)
Reverse Tubal Ligation (Depends on initial procedure; OB-GYN consultation required)

●
●
●

Vasectomy (Procedure fee: PHP 3,676, excluding medications and professional fees)
Urethral Dilatation
Vaginal Flushing

Gastrointestinal & Rectal Procedures
●
●
●
●

●

Proctosigmoidoscopy
Rectal Examination
Fecal Extraction
Anoscope Procedures:
o With Biopsy
o With Hemorrhoidal Ligation
o With Small Hemorrhoidectomy (Under local anesthesia)
Paracentesis (Abdominal Fluid Drainage)

Respiratory & Thoracic Procedures
●
●
●

Thoracentesis (Pleural Fluid Drainage)
Nasal Packing
Suctioning of Secretions

Other Specialized Procedures
●
●
●
●
●
●
●
●
●

Insertion & Removal of NGT (Nasogastric Tube)
Change of Gastrostomy Tube
Insertion of Foley Bladder Catheter (FBC)
Removal of AV Shunt (Extremities only)
Release of Trigger Finger
Electrocautery / Excision of Perineal Lesions & Warts
Circumcision (Including Gomco Technique)
Internal Exam
For major surgical procedures or complex cases, consultation with the attending physician is
necessary to determine feasibility, cost, and success rates. Let me know if you need further
details!

Question 32

Who performs surgeries at Chong Hua Hospital?

Accepted Answer

All doctors at Chong Hua Hospital are highly skilled and trained. You may refer to the hospital’s list of
accredited surgeons who are actively practicing. https://chonghua.com.ph/doctors/Surgery

Question 33

How are Operating Room (OR) procedures scheduled at Chong Hua Hospital?

Accepted Answer

Scheduling of Operating Room (OR) cases must be coordinated directly with the Operating Room team by
the Surgeon, Resident, or Clinic Secretary.

Question 34

How long does a minor surgical procedure take at Chong Hua Hospital?

Accepted Answer

A minor procedure typically lasts between 30 minutes to 2 hours, though the exact duration may vary
depending on the type of procedure and the patient's condition.

Question 35

How should I prepare for my surgical procedure at Chong Hua Hospital?

Accepted Answer

Please carefully follow all instructions provided by your surgeon to ensure a smooth procedure and optimal
recovery.

Question 36

What are the requirements before undergoing an Operating Room (OR) procedure at Chong Hua Hospital?

Accepted Answer

●
●
●

Doctor's Prescription – A written order for the OR procedure, including the diagnosis from your
doctor.
Cardiopulmonary Clearance – Required to assess your heart and lung condition before surgery.
RAT (Rapid Antigen Test) Results –
o A negative result is required for high-risk or general anesthesia procedures.
o If positive, the patient must undergo an RT-PCR test.
o If the RT-PCR result is positive, the procedure may be postponed until after quarantine and
medical clearance.

Following these requirements helps ensure safety and preparedness for the procedure.

Question 37

What is the process for Out-Patient Surgery at Chong Hua Hospital?

Accepted Answer

Before the Procedure:
Ensure all necessary documents are complete:
●

Doctor’s Procedure Request

●
●
●
●

Swab Testing Requirements (Refer to Revised Infection Control Guidelines on COVID-19)
Letter of Authorization (LOA) from Insurance (if applicable)
Medical Documents (Laboratory & Imaging Results)
Medications (If required)

Proceed to the Admitting Section for registration.
Go to the Operating Room Complex for the scheduled procedure.

After the Procedure:
Wait for Discharge Instructions and Patient’s Ledger from the OR staff.
Proceed to the Billing Department to settle payment.
Return to the Operating Room Complex and present the official receipt.
Once cleared, you may go home.
Following these steps ensures a smooth and organized process for your procedure and discharge.

Question 38

How do I use my HMO or PhilHealth benefits for surgery at Chong Hua Hospital?

Accepted Answer

To ensure a smooth billing process using your HMO/Insurance or PhilHealth, please follow these guidelines:

HMO/Insurance & PhilHealth Guidelines
Contact your HMO/Insurance Provider to confirm your coverage and benefits.
Secure a Letter of Authorization (LOA) from your insurance company (HMO).

LOA Guidelines:
It is recommended to obtain the LOA at least 2 days before your operation or admission.
Ensure the LOA details match:
●
●

The specific procedure must align with the written prescription.
The hospital location should be correctly indicated (CHH Fuente or CHH Mandaue).

PhilHealth Deductions:
PhilHealth deductions are processed at the Cashier/Billing Section.
Please request assistance from the Billing Department when settling your account.
Following these steps will help ensure a hassle-free admission and billing process.

Question 39

Mode of Payment ●  The procedure can be processed via Cash Basis or Insurance.

Accepted Answer

●

The procedure can be processed via Cash Basis or Insurance.

●

💰 Cash Basis Payment Methods:

●

✅ Spot Cash
✅ Debit Card
✅ Credit Card
The surgeon will provide an estimated cost for the procedure.
The Operating Room (OR) department can only provide the cost of the procedure itself
(excluding hospital and doctor’s fees).

●
●

RENAL CARE UNIT
BRANCH

CONTACT #

OPERATING HOURS

LOCATION

CEBU

76301 | 76302
09688950991
8529
09688937303

Mon - Sat 6:00 AM - 11:00 PM

3F Building A

Mon - Sat 6:00 AM - 7:00 PM

5F Hospital Bldg.

MANDAUE

Question 40

What renal care services are offered at Chong Hua Hospital?

Accepted Answer

Chong Hua Hospital provides comprehensive renal care through its state-of-the-art
Hemodialysis Units, ensuring quality treatment for patients with kidney-related conditions.

🔹 Hemodialysis Services
✔ Advanced Hemodialysis Technology for efficient blood purification
✔ Experienced Nephrologists & Dialysis Nurses offering personalized patient care
✔ Comfortable & Hygienic Dialysis Facilities with patient-centered amenities
✔ Strict Infection Control Protocols to ensure patient safety
✔ Options for Outpatient & Inpatient Hemodialysis Treatments
✔ Dedicated Hemodialysis Machines for patients with:
● Hepatitis B
● Hepatitis C
● HIV (Ensuring safe and specialized care for all patients)
✔ Negative Pressure Rooms available to accommodate airborne infectious patients, ensuring proper
isolation and infection control

🔹 Peritoneal Dialysis
✔ Specialized peritoneal dialysis services
✔ Close monitoring and individualized dialysis plans by expert nephrologists
✔ Patient education on home-based peritoneal dialysis care
Automated Peritoneal Dialysis Machine for PD patients

🔹 Hemoperfusion
✔ Advanced toxin removal therapy for patients requiring additional blood purification
✔ Ideal for cases of drug intoxication, sepsis, or severe metabolic disorders
✔ Performed under the expert supervision of Chong Hua’s renal specialists

🔹 Hemodiafiltration (HDF)?
✔ A combination of Hemodialysis (HD) and Hemofiltration (HF) for superior toxin and fluid removal
✔ More efficient clearance of middle and large molecular toxins compared to standard hemodialysis
✔ Helps reduce inflammation, improve hemodynamic stability, and lower complications

Benefits of Hemodiafiltration (HDF):
✔ Enhanced toxin removal for better long-term outcomes
✔ Improved blood pressure stability during treatment
✔ Reduced dialysis-related complications such as cramps and hypotension
✔ Better patient well-being & quality of life

🔹Why Choose Chong Hua Hospital for HDF?
✔ State-of-the-art HDF machines for precise and effective treatment
✔ Expert nephrologists & dialysis nurses ensuring personalized patient care
✔ Strict infection control measures to prioritize patient safety
✔ Comfortable and well-equipped dialysis facilities
✔ 16 machines specializing Hemodiafiltration

For appointments and inquiries, please contact Chong Hua Hospital Cebu or Mandaue. Their dedicated
Renal Care Team is committed to providing exceptional and compassionate kidney care.

Question 41

How is hemodialysis scheduled at Chong Hua Hospital?

Accepted Answer

First Come, First Serve (Per Shift Basis):

Patients or significant others must communicate with the Renal Charge nurse prior to discharge to ensure
schedule of hemodialysis as out-patient. Patients must be physically present to join the list for their
scheduled dialysis session. No pre-listing via phone calls or through a significant other (SO).
Late or Rescheduling Notice:

If you expect to be late or need to reschedule your procedure, please inform the unit staff in advance to
accommodate your needs.

Important Notes:
o

Late Arrivals: Treatment time may be adjusted based on hospital protocol if you arrive after
the scheduled time.

o

No Show: If you fail to attend two consecutive sessions without informing the unit, your
first shift schedule will be forfeited.

Please ensure you follow these guidelines to avoid any disruptions in your dialysis treatment. Thank you for
your cooperation!

Question 42

How long and how often will I need hemodialysis at Chong Hua Hospital?

Accepted Answer

The duration and frequency of your hemodialysis sessions are determined by your doctor's prescription
and how your body responds to the treatment.

⏳ Treatment Duration:
●
●

Standard Hemodialysis: Typically lasts 4 hours per session
Frequency: Usually 2 to 3 times per week, depending on your nephrologist’s assessment

📋 Factors Affecting Your Dialysis Schedule:
✔ Kidney Function – How well your kidneys are still working
✔ Fluid & Weight Gains – Monitoring excess fluid buildup between sessions

✔ Toxin/Waste Levels – The amount of waste that needs to be removed from your blood
✔ Laboratory Results – Regular blood tests to evaluate treatment effectiveness
Your nephrologist will continuously assess and adjust your dialysis plan to ensure optimal treatment. If
you have concerns about your schedule or treatment response, consult the Renal Charge Nurse for
guidance.

Question 43

What are the requirements for undergoing hemodialysis at Chong Hua Hospital?

Accepted Answer

All patients undergoing hemodialysis at Chong Hua Hospital (Fuente/Mandaue) must provide the following
documents:

📌 Medical Documents Required:
✔ Medical Abstract (must include the following):
●
●
●

Past Medical History & Physical Exam
Vaccination History & Card
Current Maintenance Medications

✔ Laboratory Test Results:
●
●

Pre Dialysis Screening Panel (must be done at Chong Hua Hospital Fuente/Mandaue)
Baseline Tests:
o Serum Creatinine
o BUN (Blood Urea Nitrogen)
o Potassium & Sodium Levels
o CBC (Complete Blood Count)

✔ Dialysis-Related Documents:
●

Copies of 2-3 Most Recent Hemodialysis Flow Sheets (if applicable)

📌 Additional Requirements for Transfer Hemodialysis Patients:
✔ Referral Letter from Nephrologist
✔ Third-Shift Schedule f
NOTE:
●
●

Lab tests may be done at other hospitals, but results must be the latest available (preferably within
the previous months).
Ensure all required documents are complete and updated to avoid delays in scheduling your dialysis
sessions.

For further inquiries or clarifications, please contact Chong Hua Hospital's Renal Unit directly.

Question 44

How can I use PhilHealth or HMO coverage for my hemodialysis sessions at Chong Hua Hospital?

Accepted Answer

Patients undergoing hemodialysis at Chong Hua Hospital (Fuente or Mandaue) can use PhilHealth and/or
HMO/private insurance to help cover dialysis expenses. Below are the coverage details and requirements:

PhilHealth Coverage for CKD Stage 5 Patients
✔ Patients diagnosed with Chronic Kidney Disease (CKD) Stage 5 and enrolled in the PhilHealth Dialysis
Database (PDD) are eligible for 156 free dialysis sessions per year under PhilHealth.

📦 Dialysis Package Inclusions:
✔ All materials used during dialysis, including:
●
●
●

Dialyzer
Specific laboratory tests
Erythropoietin injection (as needed)

📌 PhilHealth Requirements for Coverage:
Membership Data Record (MDR) or PhilHealth ID
CSF Form (provided by the Renal Unit)

Certification of PhilHealth Usage (if patient had previous dialysis in another facility)
PDD Confirmation Sheet (for those enrolled in the PhilHealth Dialysis Database)

💰 Additional Insurance Coverage (HMO)
✔ Patients using HMO or private insurance must secure a Letter of Authorization (LOA) from their provider
at least 2 days before their dialysis session (pay-first policy applies if LOA is not secured in advance).
✔ Important LOA Verification:
●
●

Ensure the procedure in the LOA matches the written prescription
Confirm the site/location (CHH Fuente or CHH Mandaue)

Question 45

What are the payment options for hemodialysis at Chong Hua Hospital?

Accepted Answer

Free Standard Hemodialysis for CKD Stage 5 Patients
✔ Patients diagnosed with Chronic Kidney Disease (CKD) Stage 5 are eligible for free standard
hemodialysis under the hospital’s coverage.

💰 Payment Options for Non-CKD Stage 5 Patients
Patients not diagnosed with CKD Stage 5 can process their dialysis payments through Cash Basis or
Insurance.
✔ Cash Basis:
●
●
●

Spot Cash
Debit Card
Credit Card

✔ Insurance Basis:
●

Patients using HMO or Insurance must secure a Letter of Authorization (LOA) from their
insurance provider before the procedure.

●

Ensure that the LOA matches the prescribed procedure and hospital location (CHH Fuente or
CHH Mandaue).

Question 46

What should I do before scheduling my dialysis at Chong Hua Hospital?

Accepted Answer

Before scheduling your dialysis at the Chong Hua Hospital Renal Unit, please consult with your
accredited Chong Hua nephrologist for further instructions and medical clearance.
✔ Your nephrologist will provide necessary guidance regarding your treatment plan.
✔ Ensures that all medical requirements are met before your dialysis session.
✔ Helps in the coordination of care for a smoother and safer dialysis experience.

Question 47

What are the house rules for patients undergoing dialysis at Chong Hua Hospital’s Renal Unit?

Accepted Answer

In strong support of the Department of Health (DOH) and IATF guidelines, and in preparation for a
possible rise in COVID-19 cases, Chong Hua Hospital (CHH) Management strictly implements the
following safety protocols:

😷 Infection Control Measures
✔ No Face Mask, No Entry – Masks must be worn properly at all times.
✔ Strict Hand Hygiene – Patients must wash their hands before entering the unit and before the
procedure.

🍽 Food & Eating Policy
✔ Eating inside the Renal Unit is discouraged.
✔ If necessary, only finger foods are allowed. Patients are advised to eat before treatment.

👥 Companion (SO) Policy
✔ Only ONE (1) significant other (SO) is allowed per patient.
✔ Exceptions: Patients who are deemed incapable of self-care may be allowed TWO (2) SOs for
assistance.
✔ No loitering – Patients and SOs must not visit other patients or beds.

DELIVERY ROOM
COMPLEX/NURSERY
BRANCH
CEBU
MANDAUE

CONTACT #
09688962241
255-8000 Local 75223/226
233-8000 LOCAL 8361
09688780861

OPERATING HOURS

LOCATION

Monday to Sunday 24/7

4th floor Building C

Delivery Room: Monday
to Sunday, 24/7
All OPD Procedures:
MONDAY to FRIDAY
8 AM- 5 PM
SATURDAY
8 AM- 12 NN

(temporary)
3rd floor Medical Arts
Building

Question 48

What obstetric services are offered at Chong Hua Hospital?

Accepted Answer

Chong Hua Hospital offers obstetric procedures for both inpatients and outpatients,

Question 49

How do I schedule an obstetric procedure at Chong Hua Hospital?

Accepted Answer

Walk- in for both OPD and In-patients as long as with physician prescription

●

Elective Cesarean Section are scheduled by attending Physicians, OB Residents and Clinic
Secretaries.

Question 50

How long do procedures take at Chong Hua Hospital?

Accepted Answer

●

Cardiotocogram Monitoring of the patient can last for about 30 minutes to 1 hour but varies
depending on the status of the mother and baby.

●

Elective Cesarean Section and Normal Spontaneous Delivery depends on the case of the patient.

Question 51

What are the available payment options for obstetric services at Chong Hua Hospital?

Accepted Answer

●

Payments can be processed either on a cash basis or via cashless Payment.
o Spot cash
o Debit Card
o Credit Card

Question 52

How much do obstetric services cost at Chong Hua Hospital?

Accepted Answer

●

●
●

●
●
●

●

The estimated price for a normal delivery for private patients, excluding professional fees and any
complications, ranges from P40,000.00 to P60,000.00. This estimate does not include fees for the
baby.
The estimated cost for a Cesarean Section (CS) for a private patient without complications,
excluding professional fees and the baby's charges, is approximately P80,000.00 to P120,000.00.
The estimated package price for a Normal Delivery for Obstetrics (OB) patients is P20,000. For
availment, please inquire with the Social Services.
The estimated package cost for a Cesarean Section (CS) for Obstetrics (OB) service patients is
P50,000.00. For availment, please inquire with the Social Services.
CTG fee is about P858.00 but subject to change without prior notice.
Phototherapy is available in CHH Neonatal Intensive Care Unit. If the baby has been discharged or is
born from another hospital and would like to avail this service, it is available for P770.00/day.
Patients have to be admitted to avail the service. On top of the P770.00/day use of phototherapy,
additional fees will apply for the use of the NICU or regular room, as well as blood test to check the
bilirubin levels.
OPD Delivery Room Procedures:
Charges

Prices

CTG Machine

P618.00

Transducer

P240.00

Total:

P858.00

Internal Examination

P300.00

IE Gloves

(P28.00 x 2) = P56.00

Ky Jelly

P16.00

Cherry balls

P60.00

Betadine

P330.00

Sterile Water

P173.00

Plastic

P23.40

Total:
Acti PROM
Cardiac monitor (first hour)

P958.40
P2,103.00
P113.30

Cautery 1st hour

P1,133.00

Cautery succeeding hour

P206.00

Disclaimer: For any clarifications regarding pricing, please contact the unit directly, as rates are subject to
change without prior notice. In the event of any discrepancy, the updated information in the Billing Section
shall take precedence.

Question 53

How can I use my HMO or insurance for my procedure at Chong Hua Hospital?

Accepted Answer

Kindly contact your HMO/Insurance regarding the coverage or benefits of your insurance policy.

Question 54

Is partial payment allowed for hospital services at Chong Hua Hospital?

Accepted Answer

For detailed information about the partial payment, please contact our Admitting Section.

Question 55

What is fetal monitoring?

Accepted Answer

Fetal monitoring is a common procedure during pregnancy and labor that assesses the well-being of the
fetus by monitoring its heart rate and other vital signs, helping healthcare providers identify potential
problems and ensure a safe delivery.
There are various methods of fetal monitoring, including cardiotocogram and fetal Doppler, which is
commonly used during prenatal visits to check the baby's heart rate.
Patients scheduled for an NST should proceed to the Emergency Room, where the ER staff will coordinate
with the Delivery Room team to facilitate the procedure.

Question 56

COVID 19 Test for Pregnant Patient ●  A Rapid Antigen Test (RAT) should be taken within 24 hours for individuals showing symptoms of

Accepted Answer

●

A Rapid Antigen Test (RAT) should be taken within 24 hours for individuals showing symptoms of
fever, cough and colds.

Question 57

If I write a birth plan, will it be honored?

Accepted Answer

Yes, please discuss your plans for labor support (partner, family, friends) with your attending obstetrician.

Question 58

Can I change my birth plan?

Accepted Answer

Yes, your birth plan is an essential guide for those caring for you, ensuring that your preferences are
understood and respected. However, it is important to remember that a birth plan is not set in stone—it can

always be adjusted as needed. Flexibility is key to a positive birth experience, benefiting not only the
laboring mother and her partner but also the healthcare team working to provide the best possible care.

Question 59

Can my husband attend my delivery?

Accepted Answer

Chong Hua Hospital allows the father of the baby or the mother/female guardian of a pregnant minor to
witness the child’s birth and provide support as the mother goes through imminent delivery. Witnessing a
baby’s birth is allowed only if the mother is assessed by her attending obstetrician to be low risk, anticipated
to deliver normally, (not through caesarian section) and without any complications.
The Request to Attend the Delivery Form should be completed and signed by the attending physician and
the father of the baby at least two weeks prior to expected delivery or during admission. The form should be
submitted to the Delivery Room staff upon admission.
Please refer to Your Guide on Witnessing a Child’s Birth form for your role and responsibilities while viewing
the delivery of the baby.
●
●
●

●
●
●
●

Comply with infection control guidelines for SO in the DR complex
Consent from the attending physician indicating that “Husband may attend delivery consent”
The significant others will be informed that the patient is wheeled into the delivery room and is
advised to wait in the waiting area outside the DR complex.
Once the patient is in imminent delivery, he needs to change into a prescribed attire inside the DR
complex.
He is allowed to take pictures but not videos.
He must leave the delivery room after the latching procedure.
He will then be ushered back to the dressing area to change back.

Question 60

Can I take photos/videos after my baby’s birth?

Accepted Answer

Please check with your healthcare team before taking any photos to ensure it is permitted. If any staff
members appear in your photos, please obtain their consent before capturing the image. Photos may be
taken once the baby has been cleaned. However, please note that video recording is strictly prohibited.

Question 61

Is my significant other (SO) or accompanying guest required to do a swab test?

Accepted Answer

●

Individuals experiencing symptoms such as fever, cough, or colds are discouraged from entering the
Delivery Room complex to ensure the health and safety of both patients and healthcare staff.

Question 62

How long will I have to recover from labor and delivery before being transferred to my room?

Accepted Answer

For both normal spontaneous vaginal and cesarean deliveries, the initial recovery period typically lasts about
two hours, though this may vary depending on your condition and the healthcare team's assessment. Once
you have been evaluated and deemed stable, you will be transferred to your designated room for further
care and rest.

Question 63

What if I have cord blood?

Accepted Answer

Please inform your attending obstetrician and the delivery room staff in advance if you plan to use a cord
blood banking service, so they can facilitate the collection process accordingly.

Question 64

When should I go to the labor room?

Accepted Answer

If you experience watery or bloody vaginal discharge, contractions occurring every 3-5 minutes, or
intolerable pain in the lower abdomen and back, proceed to the labor room immediately or inform your
private doctor.
For a ruptured bag of water:

Please confirm whether your attending physician has been informed. If they have, proceed to Chong Hua
Hospital Emergency Room for triage. You will then be guided to the Delivery Room Complex for further
evaluation and care.

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